Another One Bites the Dust...

well, at least this particular location. Yep, it's another store that has done me WRONG!! Do I just have a sign on my head that says... It's her... DO NOT GIVE HER WHAT SHE WANTS!! MAKE HER LIFE MISERABLE!!

What has happened to customer service? What has happened to the customer is always right? Uh, clearly it does not apply to this particular store!!

Scenario.... For Christmas my sweet darling husband bought me a north face toboggan... Hmm first we live in a warm climate, we don't go skiing so what the heck do I need with a beanie hat?? Now it was that REALLY SOFT north face brand but still, Don't need it!! Well, sweet hubby shreds all his receipts. So, I think I'll just wait until the bank statement comes in and I will use that as my proof of purchase. And actually I have not one but TWO items to return. So, I go to store number 1... MISTAKE!! First off, the guy is creepy. I explain my situation and he could not have been any more UNACCOMMODATING!! He tells me without the receipt he can do nothing. Well, I can give you a gift card or you can exchange. OK, let me just say that this is NOT a store I would buy anything at. Yes, they have Tervis Tumblers, I have ENOUGH of those and at $15 bucks a pop I don't need anymore {which by the way is 1.01 more than the ones at Bed Bath and Beyond which is about 6 stores down!!} We have t-shirts on sale... {Ok, I did go in in my RUNNING clothes but the T-shirts were all too big anyway. HMMM, are you and LSU or AU fan... UH NOOOOOOOOOOOOOOOOOOO!!! Well we have AL stuff too!! OK, at which point are you NOT getting that I only want my $$ back which by the way is only $32 and some change!! {But when you are saving for your "dream purse" it all adds up!!} So finally I ask please just call and ask. Well, I am related to the owner and I already know what he is going to say. I reply just HUMOR me and I don't even care if you FAKE call, just act like you care that I am not happy!! Finally I just go grab 2 Tervis tumblers {whatever} and have and EXACT EVEN EXCHANGE!! Except for the small fact that I will not EVER go in that store again UNLESS it goes under NEW MANAGEMENT!!!

So, afterwards I head to BBandB to get some pods for my Keurig. And I am thinking that I would like the next size up. So I ask the sales girl could I exchange mine and tell her up front that I have no receipt because it was a gift. And that I have used it. She says SURE!! Just bring it in and tell them you are not satisfied and we will exchange it!! Whew!! Customer SERVICE ROCKS!! here!!

Now with my confidence back I go to Pottery Barn where I need to return my other gift {Fingers crossed} I go in with my bank statement and the GENTLEMAN could not have been any NICER!! Gladly gave me a FULL REFUND!!! HMMmmmmmmmmmmm, the store across the parking lot could take some lessons.

So it has been a week, glad it is the weekend {even if it is rainy... it's 5:00 and I already have my pj's on!!}

Feeling the need to do a project this weekend... one that requires PAINT!! Will keep you posted on that!!

TGIF y'all!!

{forgot to mention that I also asked for the name and addy of the store owner and did not get it... but I have it now.... Dear Mr. SO and so....}